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Cancellation & Refunds Policy

Cancellation Policy

  1. Once an order is dispatched, it cannot be cancelled under any circumstances.

  2. Please note that a cancellation fee of Rs 50 will be charged for orders canceled before they are dispatched. This fee covers administrative costs associated with processing the cancellation request.

  3. We reserve the right to refuse or cancel any order at our sole discretion, particularly if the items are unavailable or for other valid reasons. In such cases, the user will be refunded the full payment, and the resolution will depend on the bank's processing speed.

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Refunds Policy

  1. Kindly be informed that refunds will not be accepted during SALE periods, except in cases of discrepancies.

  2. If you receive a tampered or damaged product, please contact us within 48 hours of delivery via email at support@agavai16.com or WhatsApp. Kindly provide images or videos supporting your complaint so that we can assist you accordingly.

  3. If you receive the wrong product or incomplete order(missing product), please contact us within 5 working days to request a replacement. You can reach out to us via email at support@agavai16.com or WhatsApp. Please include images or videos supporting your complaint so that we can assist you accordingly. 

  4. Agavai16 cannot assume responsibility for products damaged after delivery. No refund will be offered in such cases.

  5. Damages resulting from negligence, improper usage, or incorrect application, as well as dislikes of fragrance or color variations, and allergies/skin reactions, are not covered under the Refunds Policy. We highly recommend conducting a patch test to check for unknown allergies before use.

 

If you require assistance, you can reach out to Agavai16 through the following channels:

WhatsApp: You can contact Agavai16 via WhatsApp at +917603859161 (WhatsApp only).

Email: Alternatively, you can send your queries or concerns to Agavai16 at support@agavai16.com.

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Feel free to reach out through either of these channels, and the support team will gladly assist you with any inquiries or issues you may encounter.

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